Search

Shop Policies

Kindly read through all shop policies and shipping information before purchasing. By placing an order, you are agreeing to all terms and conditions.

Preorders

Items labeled as "preorder" are not in-stock and require an extended fulfillment period. Estimated production and shipping timelines will always be clearly stated in the description, but are subject to supply chain delays beyond my control. Please only place an order if you are certain the timelines listed are acceptable to you! By purchasing a preorder item, you automatically agree to these terms.

You may cancel your preorder at any time during the open preorder period. Once I close preorders and submit quantities for production, I cannot accommodate any cancellations. Address changes can be accommodated as long as you have not received shipping confirmation. Kindly send an email to hi@maobao.cafe or submit a request here!

Returns and Exchanges

I do not accept returns or exchanges and am not responsible for any damages once your package has been safely delivered. Should your item be damaged in transit or defective upon receipt, please email me with your order number and pictures within 48 hours of delivery for further assistance!

Cancellations

This is a small business run by one hooman and her catto, so please be kind and triple check all your info before placing an order! I am not able to modify orders once they are placed. If you've made a mistake with your order or shipping address, contact me with your order number immediately.

In-stock orders can only be cancelled within an hour of purchase. Preorders are eligible for cancellation only during the open preorder period. Once I close preorders and submit quantities for production, I cannot accommodate any cancellations.

Chargebacks

If there is an issue with your order, please email me or submit a request here so I can provide a resolution!

Kindly do not file chargebacks in an attempt to circumvent any shop policies as this negatively impacts small businesses greatly. Should a chargeback be falsely filed, you will be banned from the shop and all evidence will be provided to prove that terms and conditions were agreed to when placing an order.

Damaged or Lost Packages

Please note that I am not responsible for any damages once your package has been safely delivered. For all inquiries regarding lost/damaged packages, submit a request here or email me at hi@maobao.cafe!

» My package shows as delivered, but I didn't receive it!
Kindly check all possible delivery locations as well as with neighboring houses in case of misdelivery by the postal worker! If you are still unable to locate your package, please contact your local post office. Unfortunately, I am not responsible for packages once they show as delivered.

» My package hasn't moved!
Please reach out to me if it has been more than 2 weeks without any transit updates. Lost packages are sometimes stuck in the postal void and do make their way back to me eventually!

» My item arrived damaged or defective.
Should your item be damaged in transit or defective upon receipt, please email me with your order number and pictures within 48 hours of delivery for further assistance.