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Shipping Information

Kindly read through all shop policies and shipping information before purchasing. By placing an order, you are agreeing to all terms and conditions.

Preorders

Items labeled as "preorder" are not in-stock and require an extended fulfillment period. Estimated production and shipping timelines will always be clearly stated in the description, but are subject to supply chain delays beyond my control. Please only place an order if you are certain the timelines listed are acceptable to you! By purchasing a preorder item, you automatically agree to these terms.

You may cancel your preorder at any time during the open preorder period. Once I close preorders and submit quantities for production, I cannot accommodate any cancellations. Address changes can be accommodated as long as you have not received a shipping confirmation. Kindly send an email to hi@maobao.cafe or submit a request here!

Processing Times

» In-stock items
All orders are processed within 3-5 business days. If you need a rush order, please add a note when checking out and I'll accommodate as best I can!

» Keycaps and preorder items
These have production and fulfillment timelines listed clearly when you enter a raffle or place an order. If your order has both preorder and in-stock items, it will ship once all items are ready. Kindly place separate orders for preorder and in-stock items if you do not wish to wait!

P.S. Preorder statuses are updated here regularly.

Delivery Timelines

All orders are shipped from California. Please note that these are estimated timelines after you've received shipping confirmation, and are subject to postal delays beyond my control.

» Domestic (USA)
USPS First Class: 2-7 business days
USPS Priority Mail: 1-5 business days
First Class Letter (untracked): 1-5 business days

» International
Standard International: 1-4 weeks in business days
International Letter (untracked): 2-5 weeks in business days
Express courier options available upon request. Please contact me directly!

Tracking

Once your order has shipped, you will receive a shipment confirmation email with a tracking number (if applicable).

Stickers and prints are shipped via letter mail and will not include tracking. All other items ship with tracking and insurance. If you'd like to upgrade to add tracking and insurance to your letter mail, please contact me to arrange for a shipping upgrade.

VAT and Customs Duties

If you reside outside the USA, all orders are subject to customs duties and fees. You are responsible for any taxes and fees incurred. Please check your country's regulations carefully!

Should a package be returned due to unpaid duties and fees, you will be refunded your order amount minus shipping fees.

Damaged or Lost Packages

Please note that I am not responsible for any damages once your package has been safely delivered. For all inquiries regarding lost/damaged packages, submit a request here or email me at hi@maobao.cafe!

» My package shows as delivered, but I didn't receive it!
Kindly check all possible delivery locations as well as with neighboring houses in case of misdelivery by the postal worker! If you are still unable to locate your package, please contact your local post office. Unfortunately, I am not responsible for packages once they show as delivered.

» My package hasn't moved!
Please reach out to me if it has been more than 2 weeks without any transit updates. Lost packages are sometimes stuck in the postal void and do make their way back to me eventually!

» My item arrived damaged or defective.
Should your item be damaged in transit or defective upon receipt, please email me with your order number and pictures within 48 hours of delivery for further assistance.